At Pepco, we appreciate the hard work of all our employees as we are dealing with the effects of the coronavirus (COVID-19). We are taking appropriate precautions to protect the health and safety of our employees, contractors and customers. We have extensive plans in place to ensure continued electric service for our customers. While employees who have the ability to do their jobs from home have been asked to do so, there are many employees, including field personnel, who do not have that option. We are closely following guidance from the Centers for Disease Control and Prevention to ensure employees who interact with customers have the appropriate personal protective equipment to perform their jobs safely.
"Each day, our employees work tirelessly to provide safe and reliable service to our customers,” said Tyler Anthony, senior vice president & COO, Pepco Holdings, which includes Pepco. "During this difficult time, their commitment to safety and their dedication to their communities is even more apparent. We are truly appreciative and thankful for their unwavering commitment, especially in the face of challenging and troubling times."
We also are taking steps to help our customers in need and expanding awareness of the programs in place to help customers stay energized through temporary or extended financial hardship. We are committed to helping all our customers meet their energy needs. We have suspended all service disconnections and we are waiving new late payment fees through at least May 1. We will work with customers on a case-by-case basis to establish customized payment arrangements and identify energy assistance options.
In addition to reminding customers of existing bill assistance resources, we are taking steps to expand awareness of the programs in place to help them through temporary or extended financial hardship. Customers are reminded of payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually customized payment installment plans aimed at bringing the account up to date over a mutually agreeable period of time.
Customers who wish to learn more or take advantage of these important programs, can visit pepco.com/AssistancePrograms or call 202-833-7500.